FAQs

Below you will find a list of our most frequently asked questions. If your question is not answered, please contact us at themodelshop@pacmin.com.

TABLE OF CONTENTS




PRODUCTION

What are your models made of?

The Model Shop models are made of durable polyurethane--not wood or mahogany. Our standard base is an injected molded base with an aluminum upright. Our upgraded wood bases are a walnut base with aluminum upright.

How long will it take to receive my model?

Your models will leave our warehouse within two business days using our preferred shipper, FedEx. You may choose from any of FedEx’s delivery options.

What if the model I want is sold out?

Not to worry! It simply means you chose a particularly popular model and we have run out of stock. Please check back in about six weeks. We should have new inventory by then.

Or better yet! Signup for an email alert and we will notify you through email when the model is back in stock! You can do this on the product page of any out of stock model.

If you want to have the latest information regarding new models, don't forget to follow us on Facebook and Instagram.

Airline customers can also contact their Account Manager for expedited orders.

Will other models be included in the store in the future?

Yes! We expect to have several airlines and a broader selection of model types available soon.

But if you’re an airline employee and want to see your airline’s models available in our store, don't hesitate to send us an email at themodelshop@pacmin.com. We’d be happy to work with licensing to bring in new airline models!

REPLACEMENTS AND REPAIRS

I lost my box. Can I order replacement boxes and foam sets?

Yes! You can contact us at themodelshop@pacmin.com to order replacement box and foam sets. We will need to know which model type and the scale.

My base is broken. Can I order a replacement base?

Yes! Replacement bases are now available in our store

My model broke. Can I order replacement parts?

Unfortunately, we are unable to offer repairs at this time. 

Do you accept returns? What is your return policy?

Yes! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. We accept returns for up to 30 days from the date you purchased it. The model you return must be in the same condition as you received it and in the original packaging. Shipping costs are non-refundable. Unfortunately, we do not offer any repairs or rework. 

To return your product, please contact themodelshop@pacmin.com for a return materials authorization (RMA) number. Include this RMA number on your return package and mail your model to: The Model Shop,  2021 Raymer Ave., Fullerton California US 92833. 

Unfortunately, we cannot process products returned without a RMA number.

SHIPPING

Do you ship internationally?

We do offer international shipments to select countries covered by FedEx. If your country is not listed, please contact us at themodelshop@pacmin.com and we can assist you with an international shipment. 

Please note The Model Shop does not accept responsibility for any international duties or fees.

Are duties and taxes included in the shipping estimate?

Unfortunately, they are not included in the shipping calculator at this time. You may be asked by your local customs agency to pay duties and taxes before you can receive your model.

Because rates vary by country, we are unable to provide estimated costs.

You can contact your local customs agency or use this online duties calculator to estimate the cost of duties and taxes to your country. If duties and taxes are not paid and the order is refused, you will be responsible for any return shipment costs.

OTHER QUESTIONS

Do you offer tours?

Sorry, we do not offer public tours at this time. Corporate customers interested in a tour of our headquarters can schedule an appointment with their Account Manager.

Are The Models Shop models suitable for children?

Unfortunately, no. While we believe it’s never too young to develop a passion for aviation, our models are intended for professional use by adults. Some parts may be delicate or sharp, so The Model Shop models should be kept out of the reach of children. 

Do you sell custom models?

Sorry, we do not. The Model Shop only carries officially licensed models that have been approved by the airline.