Frequently Asked Questions
Below you’ll find answers to the most common questions about The Model Shop.
If you don’t see your question here, please contact us at themodelshop@pacmin.com.
Production & Materials
What are your models made of?
All models available through The Model Shop are made from durable polyurethane and ABS. This material allows for precision, consistency, and long-term durability.
Our signature Airfoil™ display base is made from aluminum.
We also offer replacement bases made from other materials:
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Wood bases: walnut base with an aluminum upright
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Resin bases: injection-molded base with an aluminum upright
How long will it take to receive my model?
Most in-stock models ship from our warehouse within 1–4 business days.
Exhibit models are made to order and typically ship within 9–12 weeks.
We primarily ship via FedEx, and you may select from available delivery options during checkout. Shipping insurance is not included but can be added upon request.
USPS shipping options are available on select products. Insurance is not included unless requested.
What if the model I want is sold out?
If a product is sold out, it means we’ve run through our current inventory and are in the process of manufacturing additional models.
If you’d like an update on when a specific model may return, please contact themodelshop@pacmin.com.
Corporate customers may also contact their Pacmin Studios Account Manager for expedited options.
Will you add more models in the future?
Yes. We are actively expanding both our regular offerings and Limited Edition releases.
The best way to hear about new models is to subscribe to our newsletter here.
If you would like to see your company or organization represented on The Model Shop please contact us at themodelshop@pacmin.com. We’re always happy to explore new licensing opportunities.
Replacements, Repairs & Returns
I lost my box. Can I order a replacement box and foam?
Yes. Replacement boxes and foam sets are available for purchase in our store.
Will the replacement box and foam fit my model?
Our box and foam sets are designed specifically for official Pacmin Studios models and standard Pacmin Studios bases, including the Airfoil™ base.
We cannot guarantee fit for models produced by other manufacturers, even if the scale and aircraft type are similar. Most Pacmin Studios models ship with wings and horizontal stabilizers detached, which affects foam layout.
Some models ship with attached horizontal stabilizers, but these can usually be removed if needed.
My base is broken or missing. Can I order a replacement?
Yes. Replacement bases and tripods are available in our store.
My model broke. Can I repair it at home?
Minor repairs may be possible at home. We recommend using a super glue designed for model building or resin materials.
Helpful tips:
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Use a very small amount of glue
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Support the part while drying to ensure proper alignment
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Allow adequate curing time before handling
Can I order replacement parts?
Replacement parts are difficult to produce due to the wide variety of aircraft types and designs.
We currently offer a limited selection of standard gray horizontal stabilizers in 1/100 scale.
If you are inquiring about a replacement part for a model purchased through The Model Shop, please contact themodelshop@pacmin.com for assistance.
My model arrived damaged. What should I do?
While we take great care in packaging, shipping damage can occasionally occur.
If your model arrives damaged:
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Contact us within 14 calendar days of receipt
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Claims made after 14 days cannot be accepted
To proceed, request a Return Materials Authorization (RMA) by emailing themodelshop@pacmin.com.
Returned models must include:
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All broken parts
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Original packaging
If the damage is consistent with shipping-related issues, we will repair, replace, or refund the model at our discretion.
Returns without an RMA number cannot be processed.
What is your return policy?
Most products purchased through The Model Shop may be returned within 30 days of purchase, unless marked as final sale.
Returned models must be:
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In original condition
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In original packaging
Shipping costs are non-refundable, and return shipping is the customer’s responsibility. Refunds are issued to the original payment method.
To initiate a return, request an RMA at themodelshop@pacmin.com.
What about made-to-order models?
Made-to-order models such as Limited Edition and 1/50 scale models are not eligible for the standard 30-day return policy.
All made-to-order models are still covered by our one-year warranty against manufacturing defects. If an issue arises, please contact themodelshop@pacmin.com and we will assist you.
Shipping & International Orders
Do you ship internationally?
Yes. We offer international shipping to select countries via FedEx.
If your country is not listed at checkout, please contact themodelshop@pacmin.com, and we’ll assist you.
Are duties and taxes included?
No. International duties and taxes are not included in the shipping estimate.
These fees are determined by your local customs agency and may be required before delivery. Rates vary by country, and we’re unable to estimate them in advance.
If duties and taxes are not paid and an order is refused, the customer is responsible for any return shipping costs.
Other Questions
Do you have a showroom?
While we would love to be able to offer a showroom to view the models, we unfortunately cannot offer public access to our facilities due to confidentiality agreements with our industry partners.
Pacmin Studios clients may arrange tours through their Account Manager.
Are your models suitable for children?
Our models are intended for adult, professional use. Some parts may be delicate or sharp and should be kept out of reach of children.
Do you sell custom models?
We do not offer custom models through The Model Shop due to manufacturing and licensing restrictions.
Corporate inquiries for custom models may contact Pacmin Studios directly at sales@pacmin.com.
How do I clean my model or base?
Use the included cleaning cloth to gently wipe down your model and base. A clean microfiber or other soft cloth may also suffice.
Avoid abrasive cleaners or chemicals. If needed, lightly dampen the cloth with water. For wood bases, standard furniture polish may be used sparingly.