These Terms and Conditions apply to your access to, and use of, The Model Shop site, as well as all purchases made through this online storefront. Please read them carefully. They do not alter in any way the terms or conditions of any other separate corporate agreements you may have with Pacmin, Inc. for other custom products or services.
The Model Shop/PacMin reserves the right to change or modify any of the terms and conditions contained herein, or any policy of the Site, at any time. Any changes or modifications will be effective immediately upon posting to the Site. Your continued use of this Site and placement of orders following the posting of modifications will constitute your acceptance of such changes.
1. Custom Production & Fluid Timelines
Because each custom model is an individually commissioned piece fabricated from scratch, all engineering, production, and assembly timelines provided at the time of purchase are strictly good-faith estimates.
By placing a custom order, the Buyer explicitly acknowledges that custom manufacturing timelines are fluid and subject to change based on workshop volume, material availability, and stringent final quality control requirements. An extension of an estimated production window does not constitute a breach of contract, a delay in performance, or grounds for a payment dispute or chargeback. The Model Shop reserves the absolute right to adjust estimated delivery dates to ensure the structural and aesthetic integrity of the finished exhibit.
2. Shipping & Delivery
All orders are carefully inspected and securely packed before leaving our warehouse. Shipping methods, international shipping options, and handling fees are governed by our Shipping & Handling Policy. The Model Shop is not liable for carrier delays resulting from holidays, severe weather, or customs clearance processes.
3. Returns, Refunds, and Cancellations
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Standard Items: Eligible returns are governed by our standard Return Policy.
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Custom / Made-to-Order Items: Because custom exhibits are built from scratch to unique, personalized specifications, all custom model orders are strictly non-refundable and cannot be canceled once production has commenced.
4. Product Warranty
The Model Shop warrants its products against manufacturing defects in accordance with our standard Warranty Policy. Please refer directly to that document for coverage terms and claim procedures.