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Shipping policy

Every order is inspected and securely packed before it leaves our facility. Fulfilment times vary by product category.

  • Stocked Items ship within 3 to 7 business days of order placement.
  • Limited Edition Releases ship according to the timeline stated on that release's product page at the time of purchase.
  • Commissioned and Large-Scale Custom Work ships within approximately 25 weeks, unless a different timeline is agreed in writing.

All timelines are estimates. If we cannot ship within the estimated window, we will contact you — see Estimated Production and Delivery Timelines in our Terms and Conditions.

How your model ships

Our preferred carrier is FedEx. At checkout you can choose from available FedEx services with live rates and estimated transit times.

Models ship with the wings and horizontal stabilisers detached for protection. Assembly is straightforward and requires no tools.

Where multiple items are ordered together, everything ships as one shipment once all items are ready.

Risk of loss

Risk of loss passes to you on delivery. If your model is damaged in transit, we will resolve it under our Return Policy.

On arrival

Please inspect your model within 7 days of delivery. If anything arrived damaged, email themodelshop@pacmin.com with your order number and photographs of the model and the outer packaging, and keep all packing materials until the claim is resolved.

International orders

Shipping rates shown at checkout do not include import duties, customs tariffs, or local taxes. These are the recipient's responsibility.

Because rates vary by country, we cannot calculate or estimate them at checkout. Your local customs agency will contact you for payment before releasing your delivery. An online duties calculator or your local customs agency can give you an estimate before you order.

Refused shipments - If an international shipment is refused because duties and taxes were not paid, or because customs clearance was not completed, we will deduct our original shipping cost, return freight, and any customs penalties from any refund. Where the model is not returned to us, no refund is available.

We do not ship to destinations subject to applicable trade sanctions or export restrictions. If your destination is restricted, we will cancel your order and refund you in full.

Questions

Please email themodelshop@pacmin.com.

*Last updated: September 2, 2026*